Production Control, Shipping Help Desk (Temp - Perm)

Summary

The Production Control, Shipping Help Desk position is responsible for overseeing daily outbound logistics activities to ensure accurate, timely, and cost‑effective delivery performance. This role manages carrier scheduling, shipment documentation, pickup coordination, and exception handling while serving as the primary liaison between Customer Service, Logistics, Export, Transportation teams, and external partners.

What You'll Do

 

• Coordinate daily outbound shipping operations, including carrier scheduling, pickup requests, call tags, and transportation partner communication to ensure timely and accurate freight movement.

• Manage shipment exceptions, reships, billing discrepancies, and carrier constraints, leading timely resolution to protect on-time delivery performance.

• Prioritize and distribute workload for escalations, expedite requests, and recovery actions to ensure customer commitments are met.

• Ensure accuracy and completeness of shipment data and documentation (BOLs, labels, tracking, export paperwork) to prevent carrier delays and delivery disruptions.

• Prepare and submit Advance Shipping Notifications (ASNs) accurately and on time.

• Act as the central liaison between Customer Service, Logistics, Export, Transportation, carriers, and external partners to align shipment priorities and coordinate execution.

• Support domestic and international shipping operations across internal facilities and third-party plants to ensure consistent outbound standards and service levels.

• Identify system and process inefficiencies impacting outbound flow and partner with leadership to implement sustainable improvements and automation initiatives.

• Track, analyze, and report delivery performance metrics (e.g., OTD, exceptions, reships, carrier performance) to drive continuous improvement and operational visibility.

• Serve as the primary SAP EWM resource for outbound shipping processes, providing troubleshooting, user support, training, and ensuring accurate shipment confirmations; monitor system performance and escalate configuration or transactional issues to EWM and Logistics Support teams as needed.

Who You Are

 

  • Associate’s degree in Supply Chain, Business Operations of Logistics strongly preferred.
  • 3+ years of experience in logistics, warehouse operations, manufacturing, or automation environments.
  • Solid understanding of outbound shipping processes, transportation coordination, and warehouse workflows
  • Experience coordinating customer delivery, shipment exceptions, or transportation workflows preferred
  • Demonstrated ability to interface with Customer Service, Logistics, and external carriers
  • Strong communication skills with an emphasis on managing escalations and resolving cross-functional issues
  • Strong analytical and documentation skills to support OTD and delivery performance transparency
  • Detail-oriented with strong critical thinking and problem-solving skills
  • Customer-focused mindset with the ability to balance urgency and process discipline

Who We Are

Belimo is the global market leader in the development, production, and marketing of field devices for the energy-efficient control of heating, ventilation and air conditioning systems. Damper actuators, control valves, sensors, meters, and gas monitors make up the company's core business. Founded in 1975, Belimo employs approximately 2,400 people in over 80 countries and is listed on the Swiss Exchange (SIX) since 1995.

 

Belimo is committed to paying all employees in a fair, equitable and transparent manner. The base pay for this position ranges from $24 - $26 hourly. Compensation is based on several factors including geographic location and may vary depending on job-related knowledge, skills, education and experience. Belimo is a total compensation company which includes a comprehensive benefits package including a full range of medical, financial, and other competitive benefits. Belimo is proud to be an equal opportunity employer. #WeAreBelimo

 

This position is not eligible for visa sponsorship such as H1B, TN, E-3, STEM OPT

Please submit your application:

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