Return Policy
Cancellation of the contract
Orders of products according to catalogue (standard products) may be cancelled by the client until the segregation of the ordered products by BELIMO provided that BELIMO has received the statement of cancellation prior to the time of segregation.
Orders of customers’ products (special designs etc.) may be cancelled only up to 4 hours after receipt of the order by BELIMO. In that case, a service charge of 10% of the net order amount will be invoiced to the client. In case of customized products or configured actuators, a service charge of 20% of the net order amount will be invoiced to the client.
Redemption of products
BELIMO may, upon prior agreement, redeem products according to catalogue (standard products) provided that these products are still contained in the product range, virgin, i.e. not older that max. 6 months, unused, and originally packed at the time of return. BELIMO does not have any duty of redemption. Redemption of customers’ products (special designs, Designed to Order, configured actuators), Openlineproducts or products that have been procured on client’s specific demand is excluded.
The return of products according to catalogue shall be made enclosing a copy of the invoice and stating the reason for the return, free of all charges to the address of BELIMO Automation Handelsgesellschaft m.b.H., Brunner Straße 63/20, 1230 Vienna, Austria.
From the credit as agreed with the client, a service charge of at least 20% of the net catalogue price will be deducted. A payment of the credit in cash is excluded. It can only be credited against future orders.
Warranty
With its warranty, BELIMO guarantees during the warranty period in accordance with this clause 13, that the delivered products meet the specifications that are explicitly listed on the corresponding data sheets. For the rest, any warranty is excluded as far as permitted by law.
In particular, no warranty is given for damage resulting from or partly caused by the client or by third parties acting within the scope of responsibility of the client when
a) Products are used in areas that are not specified in the data and assembly sheets, especially in aircraft and any other airborne means of transport;
b) Products are used without observing the laws, official regulations or the instructions of BELIMO (especially regarding installation, commissioning, operating regulations and information on the data and assembly sheets);
c) Products are used under special conditions, especially under the continuous influence of aggressive chemicals, gases or liquids or outside of the permissible operating parameters or conditions for use;
d) Products are assembled, handled or installed incorrectly or without due care or not according to the respective authoritative state-of-the-art or are not used or installed by skilled qualified personnel;
e) Products are modified or repaired without prior written approval of BELIMO;
f) Products become worn out as a result of inappropriate or unintended use or excessive stress;
g) Products are stored inappropriately; or
h)The client or third parties are responsible for damage.
For Openline-products further limitations of liability according to the applicable framework agreement, concluded between BELIMO and the client, will apply.
The client is liable for actions or omissions of auxiliary personnel as if these were his own actions.
The warranty period is five years from the date of manufacture for BELIMO products. The warranty period is two years from the date of delivery for Openline -Products. The warranty period for products that have not been manufactured by BELIMO (trade products) can be derived from the order confirmation. Trade products are specified as such, either by the name and/or by the logo of the manufacturer. The warranty period for trade products is generally one year from the date of delivery, in exceptional cases two years from the date of delivery. The warranty period starts at the time of manufacture or delivery of the product, respectively, without requiring acceptance from or testing by the client.
The client is obliged to immediately initiate all suitable measures to minimise damage. If a timely report has been made in accordance with Section 12 above, BELIMO is obliged either to replace defective products with products that are equal or equivalent, to have them repaired either by BELIMO or third parties at BELIMO’s expense or to issue the client a credit note in the amount of the net price paid for the defective product. BELIMO will decide which of these measures is taken.
Any extra charges incurred in connection with a replacement, such as transport, dismantling, assembly, recommissioning and associated clarifications will be borne fully by the client. The warranty period does not restart from the beginning for replaced products.
BELIMO can require the client to replace particular defective products or parts of products in a system to prevent damage, whereby reasonable client expenditures in this context that are approved in advance in writing by BELIMO will be reimbursed by BELIMO.